All sales of dot Boards are final. Dot Board products cannot be returned unless the product qualifies for repair or replacement under this limited warranty as set out below.
The dot Board is covered by a one-year manufacturer’s warranty that covers defects in material and workmanship. The one year limited warranty period starts from the date of first retail purchase of the product.
This limited warranty is extended to the original retail purchaser only. You must be able to show that you purchased the dot Board, so please keep your proof of purchase.
You will be responsible for packing and shipping the product back to us for warranty claims. Therefore it is important that you keep the original packaging during the warranty period.
Email us for all warranty claims by using this online form. Please include your proof of purchase and the description of the defects. If it is determined that the defect may be a potentially covered warranty claim, the purchaser is responsible for proper packaging, adequate insurance and shipment of the product to us for inspection. If after inspecting the product and it is determined that the defect is a covered warranty claim, you will be reimbursed for the shipping and insurance charges that you incurred to ship the product back to us. So, please keep proof of shipping and insurance charges. We have the right to reasonably make any warranty claim decisions.
If it is determined that the defect is a covered warranty claim, our warranty obligation is limited to repairing or replacing the defective part.
This limited warranty does not cover normal wear and tear or any damage, failure, or loss caused by improper assembly, maintenance, repair, storage or use of the product.
This limited warranty does not cover damages caused by alternation, disassembly, attempted repair or tampering of the hub motors, control modules or batteries or use of parts not manufactured or sold by us.
This limited warranty does not cover damages caused by neglect or improper use. Improper use of the dot board include but not limited to: riding in sand, dirt, mud, unpaved surfaces, street racing, hill racing or other similar activities; ramp jumping; stunt jumping or similar activity.
This limited warranty will be void if the product was used in any manner other than for recreational, transportation or any component parts are modified, manipulated or tampered with.
We are not liable for incidental or consequential loss of damage caused by directly or indirectly to the use of this product.
The dot board is designed to use used under fair weather conditions. This limited warranty claim does not cover damage caused by riding the dot board on wet surfaces, through water, in the rain, snow, icy or any other harsh weather conditions